Your privacy is a fundamental part of how aci365 operates. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as an aci365 player in Bangladesh.
A plain-language summary of the most important privacy commitments aci365 makes to every registered player. The full legal text follows below.
All data transmitted between your device and the aci365 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. No unencrypted personal data travels over the network.
aci365 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, and comply with legal obligations.
You may request a copy of all personal data aci365 holds about you at any time. You also have the right to request correction of any inaccurate data. Requests are processed within 30 days of receipt.
aci365 uses cookies solely to maintain your session, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies or behavioural tracking cookies that share data with external ad networks.
Subject to our legal and regulatory retention obligations, you have the right to request deletion of your personal data when you close your aci365 account. Data required for anti-money-laundering compliance is retained for the period mandated by applicable law.
Any promotional communications sent by aci365 will include a clear opt-out mechanism. You may also withdraw your marketing consent at any time by contacting our support team. Opting out does not affect transactional or account-related communications.
aci365 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers with and uses the aci365 platform. This Privacy Policy ("Policy") sets out in full how aci365 collects, uses, stores, shares, and protects your personal information when you access our website, create an account, place bets, play casino games, or interact with our customer support team.
By registering an account with aci365 or by continuing to use the aci365 platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to close your account.
This Policy applies to all players accessing aci365 from Bangladesh and is intended to be read alongside the aci365 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
aci365 collects the minimum personal data necessary to provide a safe, compliant, and functional betting and casino service. The categories of data we collect are described below.
When you register an aci365 account, we collect your full legal name, date of birth, residential address (including city, district, and postal code within Bangladesh), email address, and mobile phone number. This data is required to create and manage your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.
As part of the KYC process, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, together with proof of address documents such as a utility bill or bank statement. These documents are collected and stored securely and are used exclusively for identity and age verification purposes.
We collect records of all deposits, withdrawals, and betting transactions conducted through your aci365 account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference numbers, amounts in BDT (৳), timestamps, and transaction status. We do not store full mobile wallet PINs or full bank account numbers; only the data necessary to process and reconcile transactions is retained.
When you access the aci365 platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, session duration, pages visited, and referring URL. This data is collected through server logs and analytics tools and is used to maintain platform security, detect fraud, and improve the user experience.
We collect data about how you interact with the aci365 platform, including games played, bet amounts, wager frequency, login times, and feature usage patterns. This data is used to provide personalised promotions, identify signs of problem gambling under our Responsible Gaming obligations, and improve platform functionality.
If you contact aci365 through live chat, email, or any other support channel, we retain records of those communications including the content of messages, timestamps, and outcomes. This data is used to resolve your query, train our support team, and maintain a record of account-related interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Contact | Name, email, phone, address, date of birth | Account creation, KYC, communications |
| Verification Documents | NID, passport, utility bill | Age verification, identity checks |
| Financial & Transaction | bKash/Nagad references, deposit/withdrawal amounts | Payment processing, AML compliance |
| Technical & Device | IP address, browser type, session logs | Security, fraud detection, analytics |
| Behavioural & Usage | Games played, bet frequency, feature usage | Personalisation, responsible gaming monitoring |
| Communications | Support chat transcripts, email history | Query resolution, account records |
aci365 collects personal data through the following primary channels:
aci365 uses the personal data we collect for the following purposes:
aci365 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing activity:
aci365 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
We share transaction data with payment processors — including bKash, Nagad, Rocket, Upay, and banking partners in Bangladesh — to the extent necessary to complete deposit and withdrawal requests. These providers are contractually required to handle your data securely and may not use it for any purpose other than processing the relevant transaction.
We may share identity data with specialist KYC and document verification service providers to assist with the verification of your age and identity. These partners operate under strict data processing agreements and are not permitted to retain or repurpose your identity documents.
Game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and account data required to load and authenticate game sessions. These studios are independent data controllers for their own game platforms and operate under their own privacy policies.
We work with specialist anti-fraud and cybersecurity partners who may process technical data (such as IP addresses and device identifiers) to detect and prevent fraudulent activity on the aci365 platform.
aci365 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a lawful court order, or where we reasonably believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.
The aci365 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device by your browser when you visit a website.
aci365 does not use third-party advertising cookies, cross-site tracking pixels, social media tracking tags, or any cookie technology that shares individual behavioural data with external advertising networks or data brokers.
You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will affect your ability to log in and use core platform features. Instructions for managing cookies can be found in the help documentation for your specific browser.
aci365 retains personal data for only as long as is necessary for the purpose for which it was collected, taking into account our legal, regulatory, and operational requirements. The following retention periods apply as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML and legal compliance |
| KYC verification documents | 5 years from date of verification | Regulatory obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping law |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical and device logs | 12 months on a rolling basis | Security and fraud detection |
| Marketing consent records | Until consent is withdrawn + 12 months | Consent management compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.
aci365 implements a multi-layered approach to data security, combining technical controls, operational procedures, and access management policies to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Despite these measures, no security system is entirely impenetrable. We encourage you to use a strong, unique password for your aci365 account and to never share your login credentials with any third party.
As an aci365 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account username.
aci365 will acknowledge all privacy rights requests within 5 business days and aim to fulfil them within 30 calendar days. In complex cases, this period may be extended by a further 30 days, of which you will be notified in advance.
The aci365 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and you believe your child has registered with aci365, please contact us immediately at [email protected]. Upon verification, we will promptly suspend the account, delete all associated personal data, and refund any deposited funds in accordance with our underage account policy.
aci365 employs age verification controls at the point of registration and through our ongoing KYC process specifically to prevent underage access to the platform.
The aci365 platform may contain references to, or integrations with, third-party services such as game studios and payment processors. These third parties operate their own platforms under their own privacy policies, for which aci365 accepts no responsibility. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of aci365. aci365 does not control and is not responsible for the content, privacy practices, or data handling of any third-party platform.
aci365 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the aci365 platform after any revision to this Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data aci365 holds about you, please contact our Privacy team using the details below. Please include your registered account username and a clear description of your query to help us respond as efficiently as possible.
Have a question about how your data is used? Our support team is available around the clock. You can also explore the aci365 FAQ for quick answers, or head to our casino and cricket betting pages to enjoy the platform with confidence.