Gambling is entertainment. At aci365, we believe every player in Bangladesh deserves a safe and controlled gaming experience. This page explains the tools, resources, and principles that guide our commitment to responsible play — for every account, every session, every bet.
aci365 provides a comprehensive set of account management tools that put you in control of how much you spend, how long you play, and whether you take a break. These tools are available to all registered players at no cost.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your aci365 account. Once your chosen limit is reached, no further deposits can be processed until the period resets. Limits can be decreased immediately but increases take 72 hours to take effect — a deliberate cooling-off period designed to protect you from impulsive decisions.
Configure automatic reminders that notify you when you have been logged in to aci365 for a set period of time — for example, 30 minutes, 1 hour, or 2 hours. This feature helps you maintain awareness of how long you have been playing so that sessions remain intentional rather than habitual.
Request a temporary suspension of your aci365 account for a short defined period — 24 hours, 48 hours, 72 hours, or up to 7 days. During a cooling-off period your account is locked for betting and deposits, but you may still withdraw any available balance. This tool is ideal when you feel you need a short break without permanently closing your account.
If you feel that gambling is having a serious negative impact on your life, you may apply for self-exclusion from aci365. Self-exclusion closes your account for a minimum period of 6 months, during which you cannot register a new account. At the end of the exclusion period, reinstatement requires a deliberate reactivation request and a mandatory 24-hour reflection period.
In addition to deposit limits, you may set a maximum net loss limit per day, week, or month. Once your loss threshold is reached, aci365 will automatically prevent further betting activity until the period resets. This tool is particularly effective for players who prefer to manage risk by outcome rather than by deposit volume alone.
Our customer support team is available around the clock, every day of the year, including Eid, public holidays, and Bangladesh Standard Time (UTC+6) peak hours. If you have concerns about your gambling behaviour or need help activating any of the tools on this page, you can reach the aci365 support team at any time via live chat or email.
Gambling should always feel like entertainment, not an obligation or an escape. The following signs may indicate that gambling is becoming harmful. If you recognise any of these patterns in yourself or someone you know, we encourage you to take action using the tools and resources on this page.
Continuing to bet in order to recover money already lost, often with larger wagers than originally planned. This pattern is one of the most common early indicators of problem gambling behaviour.
Using money intended for essential expenses — rent, groceries, utility bills, school fees — to fund gambling activity, or borrowing money from friends or family specifically to place bets.
Finding it difficult or impossible to stop gambling even when you decide to, or experiencing strong urges to play that override your own intentions or commitments to others.
Missing work, study, family commitments, or religious obligations in Bangladesh (such as Jumu'ah prayers or Eid gatherings) because of time spent gambling or thinking about gambling.
Using gambling as a primary way to manage difficult emotions, relieve boredom, escape personal problems, or deal with anxiety and depression rather than as a form of leisure.
Hiding gambling activity from family members, lying about the amount of time or money spent on gambling, or feeling guilt and shame after gaming sessions that you are reluctant to discuss.
All responsible gaming tools on aci365 are available directly from your account settings. No forms to fill. No waiting period for restrictions. Here is how to get started.
Visit the aci365 Login page and sign in using your registered username and password. Make sure you are on the official aci365.win domain before entering your credentials.
Once logged in, open the account menu in the top-right corner of the platform and select "Responsible Gaming" or "Account Limits" from the dropdown menu.
Select the tool you wish to activate — deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion. Each tool has a dedicated settings panel with clearly labelled options.
Review your chosen parameters and confirm. Restrictions take effect immediately. Limit reductions are instant; limit increases require a 72-hour review window to take effect.
If you are unable to access account settings or you need to request self-exclusion urgently, contact the aci365 support team directly via live chat or by emailing [email protected]. Our team will action your request within minutes.
Responsible gaming is not just a compliance checkbox at aci365 — it is a core operating principle. Below is a summary of the specific commitments we make to every player on our platform.
| Commitment | Details | Status |
|---|---|---|
| 18+ Enforcement | Mandatory age verification (NID or passport) for all accounts before first deposit | Active |
| Deposit Limits | Daily, weekly, and monthly caps available to all players via account settings | Active |
| Loss Limits | Net loss ceilings per period to prevent sustained financial harm | Active |
| Session Reminders | Configurable time alerts to maintain session awareness | Active |
| Cooling-Off Periods | 24-hour to 7-day voluntary account suspensions, effective immediately | Active |
| Self-Exclusion | Minimum 6-month account closure with re-registration prevention | Active |
| No Underage Marketing | All promotional materials clearly state 18+ and are not directed at minors | Active |
| Staff Training | All aci365 support staff are trained to identify and assist at-risk players | Active |
The following section provides the complete written responsible gaming policy that governs the aci365 platform for all players in Bangladesh. Please read this carefully alongside our Terms & Conditions and Privacy Policy.
aci365 is designed as an entertainment platform, and we are firmly committed to ensuring that gaming on aci365 remains a fun, controlled, and affordable leisure activity for every registered player. We recognise, however, that for a small number of individuals gambling can develop into a compulsive behaviour with serious financial, social, and psychological consequences. Our responsible gaming programme exists to identify those situations early and respond effectively.
We do not want players to bet more than they can comfortably afford, and we actively discourage the pursuit of losses. Every feature, every promotion, and every account tool on the aci365 platform has been evaluated with player welfare as a primary consideration. Responsible gaming is embedded into our operational culture — not treated as a regulatory obligation to satisfy on paper.
The aci365 platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement. Every player who registers an account with aci365 is required to complete an age and identity verification process before they are permitted to make a deposit or place a bet. Verification documents accepted include the Bangladesh National Identity Card (NID), passport, and other government-issued identity documents.
If at any point aci365 has reason to believe that a registered account is being operated by a person under the age of 18, that account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned in full, and the account will be permanently closed. aci365 staff are trained to flag accounts that display behavioural patterns inconsistent with adult users.
All marketing communications distributed by aci365 — including SMS promotions sent via bKash-linked numbers, email newsletters, and social media content — include a clear 18+ notice and are not deliberately targeted at individuals who may be underage.
Gambling involves risk. The outcome of every bet placed on aci365 — whether on a BPL cricket match, a T20 World Cup game, a slot machine spin, or a live casino hand — is determined by chance and cannot be predicted or controlled. Strategies, systems, and patterns do not alter the fundamental probabilities of any game. Players should only ever gamble with money they can afford to lose, and should treat every loss as the cost of entertainment rather than an investment to recover.
The house edge in casino games means that over a long enough period, the expected outcome for any player is a net loss. Sports betting carries similar risks — even expert knowledge of cricket, football, or kabaddi does not guarantee profitable outcomes. aci365 encourages all players to approach gambling with this understanding clearly in mind.
Before activating any of the tools described on this page, we encourage players to honestly assess their current relationship with gambling. Ask yourself the following questions:
If you answered yes to two or more of these questions, we strongly encourage you to make use of the self-exclusion tool or to contact the aci365 support team for a confidential conversation about your options. There is no shame in seeking help — our team handles these conversations with complete discretion and without judgment.
aci365 offers bonuses and promotional offers to registered players, including welcome bonuses, deposit match offers, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL) cricket season, Pohela Boishakh, and Eid. While these promotions are designed to add value to your gaming experience, aci365 is committed to ensuring that bonus terms are transparent, fair, and do not incentivise irresponsible wagering behaviour.
Players who have activated a deposit limit, loss limit, or cooling-off period will not receive promotional communications encouraging them to increase their spending during the active restriction period. Self-excluded players are removed from all marketing lists immediately upon activation of their exclusion.
If you would like to discuss your gaming behaviour, request the activation of any safety tool, or raise a concern about your account, our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us at any time — including during Bangladesh Standard Time (UTC+6) peak hours, Ramadan, and public holidays. We aim to respond to all responsible gaming queries within 30 minutes during peak hours and within 2 hours during off-peak periods.
To contact us, please email [email protected] with the subject line "Responsible Gaming Request" and your registered account username. Alternatively, use the live chat function within your aci365 account. All responsible gaming communications are handled with full confidentiality.
Responsible gaming tools are always available in your account settings. If you ever need help or want to review the rules that govern your play, our FAQ and Terms & Conditions are just a click away. Ready to play? Log in and enjoy aci365 responsibly.