These Terms & Conditions govern your use of the aci365 platform, including all betting, casino, payment, and account-related activity. Please read them carefully before using any aci365 service.
A summary of the most important areas governed by the aci365 Terms & Conditions. The full legal text follows below.
You must be 18 years of age or older to register. Each player is permitted one account only. Providing false registration information is grounds for immediate suspension and forfeiture of funds.
All transactions are processed in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, Rocket, Upay, and select bank transfers. Minimum deposit is ৳500. Withdrawals require identity verification.
All promotional offers are subject to wagering requirements and validity periods stated at the time of the offer. aci365 reserves the right to modify, suspend, or withdraw any promotion without prior notice.
You are solely responsible for maintaining the confidentiality of your aci365 login credentials. aci365 cannot be held liable for losses resulting from unauthorised access caused by your failure to protect your password.
Fraud, collusion, the use of automated betting software, money laundering, and any attempt to exploit system errors are strictly prohibited and will result in permanent account closure and potential legal action.
aci365 is committed to responsible gambling. Players may set deposit limits, request self-exclusion, or activate a cooling-off period at any time via account settings. Use of the platform by persons under 18 is strictly prohibited.
By accessing, registering with, or using any part of the aci365 platform — including the website, mobile experience, betting services, casino games, and payment functionality — you ("the Player", "you", "your") confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions ("Terms"), together with the aci365 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately cease all use of the aci365 platform and close your account. Continued use of any aci365 service after the effective date of any amendment to these Terms constitutes your acceptance of the revised Terms.
Access to and use of the aci365 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on an ongoing basis throughout your use of the platform:
aci365 reserves the right to request proof of age, identity, and address at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and the withholding of pending withdrawals pending verification.
Each individual player is permitted to hold one (1) aci365 account only. The creation of multiple accounts by the same individual — whether under the same or different names, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes grounds for immediate permanent suspension of all associated accounts and forfeiture of all balances held therein.
You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and a valid contact email address. You further agree to promptly update this information if it changes. aci365 is not liable for any loss or inconvenience arising from your failure to maintain accurate account information.
You are solely responsible for maintaining the security and confidentiality of your aci365 username and password. You must not share your login credentials with any third party. aci365 will never ask you for your password via email, chat, or any other unsolicited channel. Any activity conducted through your account — whether or not authorised by you — is your responsibility. You must notify aci365 immediately at [email protected] if you suspect your account has been accessed without your authorisation.
aci365 operates a Know Your Customer (KYC) verification process. You may be required to submit copies of government-issued identification (such as a National ID card or passport), proof of address (such as a utility bill or bank statement dated within the last three months), and proof of payment method ownership before your first withdrawal is processed or when your cumulative deposits exceed certain thresholds. aci365 reserves the right to suspend withdrawals until KYC is satisfactorily completed.
aci365 currently supports the following payment methods for deposits and withdrawals in Bangladeshi Taka (BDT): bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank transfers. Supported methods may change from time to time; the current list is always displayed within the aci365 payment section.
The minimum deposit amount is ৳500. Deposits are credited to your aci365 wallet in real time in the vast majority of cases, subject to the processing times of the relevant payment provider. aci365 does not charge any fees on deposits; however, your mobile money provider or bank may apply their own transaction fees, for which aci365 accepts no responsibility.
The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 15 minutes to 2 hours during normal operating conditions. Processing times may be extended during periods of high volume, system maintenance, or where additional KYC verification is required. Withdrawals will only be returned to a payment method that has been used to deposit into your aci365 account and that has been verified as belonging to you.
All account balances, bets, winnings, bonuses, and transactions on aci365 are denominated in Bangladeshi Taka (BDT, ৳). aci365 does not currently support multi-currency accounts. Any currency conversion that occurs at the payment provider level is outside aci365's control and will be at the prevailing rate applied by the relevant provider.
aci365 reserves the right to refuse, reverse, or place a hold on any deposit or withdrawal transaction where there are reasonable grounds to suspect fraud, money laundering, violation of these Terms, or where required by applicable law or regulatory guidance. In such cases, aci365 will endeavour to notify the affected player as promptly as reasonably possible.
All bets placed on the aci365 platform are final once confirmed by the system. It is the player's sole responsibility to verify the accuracy of a bet — including the event, market, selection, stake amount, and odds — before confirming. aci365 does not accept responsibility for bets placed in error by the player.
Cricket betting markets on aci365 cover domestic and international competitions including the BPL, IPL, T20 World Cup, ICC ODI series, and Bangladesh Tigers fixtures. Live betting markets are available on selected matches. Odds are subject to change up to the moment a bet is confirmed. In the event of a match being abandoned, postponed, or cancelled, aci365's standard settlement rules for the affected market will apply and will be displayed within the relevant market prior to bet placement.
All casino games available on the aci365 platform — including slots, live tables, crash games, and fishing games supplied by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, are conducted by human dealers via live video stream. Return-to-Player (RTP) percentages for each game are set by the respective game studio and are available within the game information panel.
aci365 reserves the right to void any bet where: the bet was accepted due to a manifest pricing error; the event to which the bet relates did not take place as scheduled; the outcome of the event was already known at the time the bet was placed; or the bet was placed using funds obtained through bonus abuse or fraudulent activity. In the event of a void bet, the original stake will be returned to the player's aci365 wallet.
aci365 offers a range of promotional bonuses to eligible players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless otherwise stated in the specific offer terms:
The following activities are strictly prohibited on the aci365 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances, and may result in legal action being taken against the offending party:
All content on the aci365 platform — including but not limited to the website design, layout, graphics, logos, text, software code, game content, data feeds, odds data, and brand marks — is the property of aci365 or its licensed content partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the aci365 platform for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any aci365 content without prior written authorisation. This prohibition extends to the scraping or systematic extraction of data, odds, or any other information from the aci365 platform by any automated means.
To the fullest extent permitted by applicable law, aci365 and its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the aci365 platform, including losses arising from:
aci365's total aggregate liability to you in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your aci365 account in the 30 days immediately preceding the event giving rise to the liability claim.
aci365 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By registering with aci365, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. Key points include:
aci365 is committed to promoting safe and responsible gambling among all players. We provide a suite of tools that allow you to manage your gambling activity directly from your account settings, including:
If you are concerned that gambling is becoming a problem for you or someone you know, please visit our Responsible Gaming page for guidance, or contact our support team directly at [email protected]. The aci365 platform is for entertainment purposes only. Please gamble responsibly.
aci365 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, aci365 will endeavour to notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the aci365 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and aci365, you are encouraged to first contact our customer support team at [email protected] to seek an informal resolution. aci365 aims to acknowledge all formal dispute submissions within 5 business days and to reach a resolution within 30 days where possible.
aci365 does not warrant that the platform is appropriate for use in any jurisdiction outside those where it legally operates. Players are responsible for ensuring their use of the platform complies with the laws of their local jurisdiction.
For all queries, complaints, KYC submissions, responsible gaming requests, or general support relating to these Terms, please contact the aci365 team:
Please include your registered account username and a clear description of your query when contacting us to ensure the fastest possible response.
Our support team is available around the clock. If anything in these Terms & Conditions is unclear, reach out via live chat or explore our FAQ for quick answers. Ready to play? Log in to aci365 and enjoy cricket betting, slots, and live casino.